• Appréhender les enjeux relationnels et contextuels d’un conflit<br> • Identifier les dynamiques et les comportements annonciateurs d’un conflit<br> • Identifier la posture la plus adaptée, dans le contexte, pour gérer la situation<br> • Maitriser sa capacité à communiquer de manière constructive et efficace<br> • Gérer son propre stress et ses émotions, avant, pendant et après un conflit<br> • Faciliter l’apaisement et la résolution d’une situation relationnelle conflictuelle<br>

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